TriMet Rolls Out Security Phones & 24/7 Security Operations Center
In September and October 2024, TriMet began rolling out new security measures, including “blue-light security phones” at MAX stations and a centralized Security Operations Center that operates 24/7. With these additions, TriMet aims to provide riders with quicker access to security assistance and better incident monitoring across the TriMet transit network.
Blue-Light Security Phones Installed at MAX Stations
On October 18, 2024, TriMet began installing bright red phone towers at TriMet MAX stations. The towers have the word “security” written down the side and flashing blue lights. TriMet states that these phones will connect people immediately to TriMet's 24/7 security hotline with the press of a button and are equipped with surveillance cameras that provide live feeds to the agency’s security network. The first phones have been installed at the Rose Quarter Transit Center and the Convention Center Station, with plans to expand them across the system in the coming months. TriMet plans to have a total of 14 blue-light phones installed in this first rollout phase, with all of them being up and operating by the end of November 2024.
According to TriMet, the blue-light phones are part of a broader safety initiative. The system is modeled after similar phone installations in locations such as college campuses, where they have been credited with reducing crime. The phones are meant to serve as a highly visible safety tool for riders in “high-stress situations.” However, despite the installation of the new “blue light security phones,” TriMet instructs riders that “for emergency matters that require police, riders should contact 911 directly.”
24/7 Security Operations Center Now Monitoring Transit System
In September 2024, TriMet launched the TriMet Security Operations Center, a centralized facility where dispatchers monitor security cameras and respond to calls from the “blue light security phones,” as well as reports made via phone or text. TriMet recommends that those methods be used for “non-urgent” concerns and that riders still call 911 in case of an emergency.
TriMet states that the Security Operations Center is staffed around the clock and integrates more than 3,000 live camera feeds from buses, trains, and stations. TriMet says it now has seven dispatchers who have received specialized training. TriMet states that dispatchers monitor the system and respond to rider and employee concerns in real time. TriMet reports that over 460 safety and security employees now work across the system. The new operations center replaces previous decentralized security monitoring efforts, consolidating resources into a single hub for faster coordination.
Additional Safety Enhancements
Beyond the “blue light security phones” and operations center, TriMet reports that it has implemented other security improvements, including:
Doubling the number of safety and security personnel
Improving lighting at stations and parking lots
Upgrading closed-circuit security camera views
These new security measures are intended to increase passenger safety and decrease response times. However, only time will tell whether they actually make TriMet passengers safer.
Call Us To Find Out How We Can Help
If you or someone you love has been injured while riding TriMet, contact us today to schedule a free consultation. For more information on claims against TriMet, visit our TriMet Accident and Injuries practice page. Given the complexities and deadlines involved in suing a public body like TriMet, it is crucial to seek experienced legal representation quickly.
Last Updated: 2-18-2025
